Camden Cleaners Terms and Conditions of Service
These Terms and Conditions govern the provision of cleaning and related services by Camden Cleaners to customers within its service areas in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual or organisation who requests or purchases services from Camden Cleaners.
Company means Camden Cleaners, the provider of the cleaning services.
Services means any cleaning, housekeeping, end of tenancy cleaning, one-off cleaning, regular cleaning, waste removal related to cleaning activities, or other services offered by the Company from time to time.
Premises means the property or location where the Services are to be provided.
Contract means the agreement formed between the Customer and the Company when a booking is accepted in accordance with these Terms and Conditions.
2. Scope of Services
The Company will provide Services as described at the time of booking or in any written confirmation issued by the Company. The scope may include regular domestic cleaning, commercial cleaning, deep cleaning, end of tenancy or move-in cleaning, and other cleaning-related tasks, subject to availability in the relevant service area.
The Company reserves the right to refuse any booking that falls outside its usual scope of work, presents a health and safety risk, or is otherwise unsuitable in the Companys reasonable opinion.
3. Booking Process
Bookings may be made by the Customer through the Companys accepted communication methods, which may include online forms or other booking channels as made available from time to time.
When making a booking, the Customer must provide accurate and complete information, including the address of the Premises, type and size of the property, requested date and time, and any special requirements. The Company relies on this information to estimate the time and resources required.
A booking is not confirmed until the Company has accepted it and issued a confirmation, which may be in writing or through the platform used to make the booking. The Company reserves the right to refuse or cancel any booking prior to confirmation without liability.
The Customer is responsible for ensuring that any recurring bookings, such as weekly or fortnightly services, are correctly scheduled and that any changes are communicated to the Company in accordance with the cancellation and amendment terms set out in these Terms and Conditions.
4. Access to the Premises
The Customer must ensure that the Companys operatives have safe and reasonable access to the Premises at the agreed time. This includes providing keys, access codes, parking permissions, or arranging someone to be present to grant access.
If the Company is unable to gain access to the Premises at the scheduled time due to the Customers act or omission, the visit may be treated as a short-notice cancellation and may be subject to the applicable cancellation fee.
The Customer is responsible for ensuring that the Premises are reasonably tidy and that valuable or fragile items are stored safely away prior to the start of the Service.
5. Customers Obligations
The Customer must provide a safe working environment for the Companys operatives, including adequate lighting, ventilation, and access to running water and electricity where reasonably required for the Service.
The Customer must notify the Company of any hazards at the Premises, such as loose floorboards, faulty electrical fittings, or the presence of any substances that may pose a risk to health and safety.
The Customer shall not request or permit the Companys operatives to undertake any task that falls outside the agreed Services or would breach any applicable law, regulation, or health and safety requirement.
6. Payment Terms
Prices for Services are provided at the time of booking or upon request and may be based on an hourly rate or a fixed price, depending on the nature of the Service. All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.
Payment is due in accordance with the payment terms notified at the time of booking. The Company may require payment in advance, payment on the day of the Service, or payment within an agreed period following completion, depending on the type of Service and the Customers status.
The Company accepts the payment methods it specifies from time to time. The Customer is responsible for ensuring that payment details are valid and that sufficient funds are available.
If payment is not made by the due date, the Company reserves the right to suspend further Services, charge reasonable late payment fees, and recover any costs incurred in pursuing outstanding amounts.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by giving the minimum notice specified by the Company at the time of booking. As a general guideline, cancellations or amendments made with short notice may incur a fee, which may be based on a percentage of the Service price or a fixed rate to cover lost time and administrative costs.
If a Customer repeatedly cancels or reschedules bookings at short notice, the Company reserves the right to require advance payment for future bookings or to discontinue the provision of Services to that Customer.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, such as extreme weather, transport disruption, staff illness, or other events of force majeure. In such cases, the Company will offer an alternative appointment date and time. The Company will not be liable for any loss arising from such cancellation or rescheduling, but any pre-paid amounts for the affected booking may be applied to a rescheduled visit or, if appropriate, refunded.
8. Service Quality and Complaints
The Company aims to provide Services with reasonable skill and care. If the Customer is dissatisfied with the standard of the Service, the Customer must notify the Company as soon as reasonably practicable, and in any event within a reasonable time after the Service is provided.
Upon receipt of a complaint, the Company may request further details and, where appropriate, offer a rectification visit or other proportionate remedy. The availability of any remedy may be conditional on the Customer granting access to the Premises for inspection and remedial work within a reasonable time.
The Company is not responsible for any complaint that is received outside a reasonable time frame where the condition of the Premises may have changed due to subsequent use, occupancy, or cleaning by another party.
9. Customer Property and Fragile Items
The Customer must inform the Company of any items that are particularly fragile, valuable, or require special care before the start of the Service. The Company will take reasonable care when handling such items but cannot accept responsibility for damage arising from pre-existing wear and tear, poor installation, or inherent defects.
The Company does not move heavy furniture, appliances, or large items unless specifically agreed and safe to do so. If the Customer requires cleaning behind or under such items, it is the Customers responsibility to move them in advance or by prior arrangement with the Company, subject to safety considerations.
10. Liability and Insurance
The Company holds appropriate insurance cover for its Services, including public liability insurance, subject to the terms and exclusions of the relevant policy or policies.
The Companys total liability to the Customer arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Service in respect of which the claim arises, except in cases of death or personal injury caused by the Companys negligence, or any other liability that cannot lawfully be limited.
The Company shall not be liable for any consequential, indirect, or special loss or damage, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising from or in connection with the provision of the Services.
The Company is not liable for failure to perform or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, extreme weather, epidemics, strikes, or transport interruptions.
11. Waste Handling and Environmental Regulations
The Company will handle waste generated as part of its cleaning activities in accordance with applicable UK laws and environmental regulations. This may include the disposal of general cleaning waste such as dust, packaging, and standard household refuse gathered during the Service.
The Customer is responsible for informing the Company in advance if any hazardous or regulated waste is present at the Premises. Hazardous waste may include, but is not limited to, chemicals, solvents, medical waste, asbestos, and sharp objects. The Company does not handle or remove hazardous waste unless explicitly agreed in writing and subject to appropriate licensing and additional charges.
The Customer must not request the Company to dispose of items in a manner that would breach waste management laws or local regulations. Any additional charges or penalties incurred due to the Customers instructions or omissions regarding waste shall be the responsibility of the Customer.
The Company will, where practicable, adopt environmentally responsible cleaning practices, including using suitable products and methods, while meeting safety and performance requirements.
12. Health and Safety
The Company is committed to operating in accordance with relevant health and safety legislation and industry standards. Operatives are instructed to work safely and to use cleaning products and equipment as directed.
The Customer agrees not to request that operatives undertake any action that could reasonably be considered unsafe or that contravenes health and safety regulations. If an operative considers that a situation is unsafe, they may suspend or modify the Service until the risk is addressed.
13. Data Protection and Privacy
The Company may collect and process personal data about the Customer for the purpose of providing the Services, managing bookings, handling payments, and complying with legal obligations. Such processing will be carried out in accordance with applicable data protection laws in the United Kingdom.
The Company will take reasonable steps to keep personal data secure and will not share such data with third parties except where necessary for the provision of the Services, for payment processing, or as required by law.
14. Termination of Services
Either party may terminate a Contract for ongoing or recurring Services by giving any notice period agreed at the time of booking or as otherwise notified by the Company. In the absence of a specific notice period, a reasonable notice period shall apply.
The Company may terminate the Contract or suspend Services with immediate effect if the Customer fails to pay any amount when due, breaches these Terms and Conditions, behaves abusively or unreasonably towards operatives, or if continuing the Services would pose a health or safety risk.
15. Changes to Terms and Conditions
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Customer and will apply to new bookings and, where reasonable, to existing recurring Services.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
17. Miscellaneous
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any specific details confirmed at the time of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or representations.
