Camden Cleaners Privacy Policy

This Privacy Policy explains how Camden Cleaners collects, uses, stores, and protects personal data relating to customers within our service area. It also explains your rights under data protection law, including the General Data Protection Regulation and the UK GDPR, and how you can exercise those rights.

This Privacy Policy applies to all customers of Camden Cleaners located in our operating area, including individuals using our services for domestic purposes and representatives of business customers who interact with us on behalf of their organisations.

Who We Are and Scope of This Policy

Camden Cleaners is a cleaning service provider offering domestic and commercial cleaning services. For the purposes of applicable data protection law, Camden Cleaners is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

This Privacy Policy applies whenever you interact with us as a customer or potential customer, including when you contact us, request a quote, make a booking, use our services, or otherwise communicate with us.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, title, postal address, billing address, service location address, and other contact details such as your preferred communication method.

Booking and service information: details of the services you request or receive, dates and times of bookings, access instructions for properties, and any special cleaning instructions you provide.

Account and communication data: information you provide when you contact us, make an enquiry or complaint, provide feedback, or communicate with us in any way.

Payment and transaction data: information relating to payments for our services, such as amounts, dates, and methods of payment. Payment card details may be handled by a payment processor acting on our behalf in accordance with data protection requirements.

Technical and usage data: when you use our online services, we may collect technical data from your device and basic usage information necessary for operating and improving our services, such as pages visited and interaction data.

We collect this information directly from you when you contact us, use our services, or otherwise choose to provide information to us. We may also receive limited information from third parties, such as business partners or platforms through which you book our services.

Lawful Basis for Processing Your Data

We only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to manage bookings, provide cleaning services, and handle payments.

Legal obligation: to comply with legal and regulatory obligations, such as record-keeping, tax, and accounting requirements.

Legitimate interests: to pursue our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing and developing our services, responding to enquiries, improving customer experience, and maintaining security and safety.

Consent: where required by law, we may rely on your consent for specific purposes, such as certain types of marketing communications. When we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services: managing enquiries, issuing quotes, scheduling and delivering cleaning services, and handling any associated administration.

To manage our relationship with you: communicating with you about bookings, changes to services, and service updates; responding to questions, requests or complaints; and requesting feedback to improve our services.

To process payments and accounting: issuing invoices, processing payments, preventing fraud, and maintaining financial and accounting records.

To operate and improve our business: monitoring service quality, training staff, analysing service usage, and improving our operational processes and customer experience.

To comply with legal and regulatory duties: keeping records necessary to meet our legal obligations and assisting authorities where required by law.

To send permitted marketing: where allowed by law and in line with your communication preferences, we may send you information about our services or related offers. You can opt out of marketing communications at any time.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

In general, we retain customer records for the duration of the customer relationship and for a reasonable period afterward to handle queries, resolve disputes, and demonstrate compliance with our obligations. Certain information may need to be kept for longer where required by law, for example financial and tax records.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Sharing Your Personal Data and Use of Processors

We may share your personal data with trusted third parties that provide services to us or on our behalf. These third parties act as data processors and may include:

Service delivery partners: individuals or organisations assisting in the provision of cleaning services and operational support.

IT and systems providers: companies that supply and maintain our booking systems, customer databases, and other business applications.

Payment and billing providers: payment processors and financial service providers that support payment processing and invoicing.

Professional advisers: such as accountants or legal advisers, where necessary for the services they provide to us.

We require all processors to process personal data only in accordance with our instructions, to implement appropriate security measures, and to comply with applicable data protection law.

We may also need to share limited personal data with public authorities or other third parties when required by law or to protect our rights, property, or the safety of our customers, staff, or others.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where your data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. These safeguards may include standard data protection clauses or other recognised mechanisms that ensure an adequate level of protection for your data.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal data.

While we take reasonable steps to secure your information, no system is completely secure and we cannot guarantee absolute security of data transmitted or stored electronically. We regularly review our security measures and update them when appropriate.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These include:

Right of access: you may request confirmation that we process your personal data and obtain a copy of that data.

Right to rectification: you may request that inaccurate or incomplete personal data be corrected or completed.

Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you may request that we restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify it.

Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format, and that it be transmitted to another controller where technically feasible and where the lawful basis is consent or contract.

Right to object: you may object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to withdraw consent: where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the contact methods you normally use to reach Camden Cleaners. We may need to verify your identity before responding to your request. We aim to respond within the timeframes set by applicable data protection law.

Complaints and Contact

If you have questions about this Privacy Policy or how we handle your personal data, you can contact Camden Cleaners using your usual communication channels with us. We will take your query or complaint seriously and will try to resolve it promptly.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. Further information about how to contact the authority and your rights can typically be obtained from the official website of the relevant regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be made available to customers, and the updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.